At Coolsure Limited, we believe that you should always know what data we collect from you, how we use it, and how to exercise control over this data.
This Privacy Policy focuses on information collected: through websites (“Websites”) hosted by Coolsure under the cloud.coolsure.com domain (and associated subdomains), and in relation to our marketing activities. We collect personal information (such as your name, email address), and non-personal information (such as aggregated data from our service providers on how users browse our website).
We use this information to:
Process any transactions you make on our Websites
Analyze the content and website structure in order to provide useful information to our visitors
Please refer to the separate Coolsure Product Privacy Policy for our policies in relation to data collected by the Coolsure Product and related services (our “Services”, including our Mobile App, the related Coolsure Cloud Servers, and connected 3rd Party Integrations).
Consent
By accessing our Websites, and by providing any personal information on our Websites, you consent to our collection, processing and storage of your personal data as outlined in this Privacy Policy.
International Data Transfers
Our Websites are hosted in North America. By accessing our Websites, please note that you are transferring your personal data to North America. By providing your personal data, you consent to that transfer. This data may also be accessed from our offices in Hong Kong for troubleshooting and support purposes.
In the course of the provision of our Services to you, we also employ 3rd Party services, which may store certain data in other countries and other jurisdictions around the world. We have reviewed the privacy policy of our service providers and are satisfied that they have made every effort to secure the privacy of your personal information.
There are risks involved in the transmission and storage of your data in these foreign jurisdictions due to the differences in privacy requirements that exist in those countries. For more details of the privacy regulations, please refer to information about the:
Hong Kong Personal Data (Privacy) Ordinance
EU-U.S. Privacy Shield
Employee Data Access Policy
Only employees with a strict need to access data to provide you with our Services are given access. Examples of such needs include customer support, marketing, accounting and logistics.
Your Data Access / Deletion Rights
At any time, you may request via email to cloud@coolsure.com :
Access to download all of your data in a machine-readable format
The deletion of all your personal data that we hold
Withdraw consent for the use of your personal data
We will respond within 2 business days to confirm that the above-mentioned requests have been received, and to verify your identity. Once your identity has been verified, we will provide this data with 1 month. If we are unable to provide this data within 1 month, we will email you with a timeline for your request to be completed (maximum of an additional 2 months).
Data Collected
When you access our Website, sign up to receive our mailing list, or make a purchase on our Website, we collect/use the following information from you:
Analytics
We may make use of third-party analytics services to allow us to better understand the popularity of certain content on our website, and to understand the improve the structure and design of our website to provide relevant and timely information for our website visitors.
Contact Us Form
If you contact us via the form on our website, you will be required to submit some personal information such as your name, email address, IP Address and browser information. This information may be transmitted through a third-party service provided we are satisfied with their policies and procedures relating to the handling of personal information.
Comments
If you choose to leave a comment on our website, you will be required to submit some personal information such as your username, IP Address and author url (if provided). This information may be transmitted through a third-party service, provided we are satisfied with their policies and procedures relating to the handling of personal information.
Minors
We do not knowingly collect or maintain information at our Website from those under the age of 16. No part of our website is designed to attract anyone under the age of 16.
Troubleshooting Information
In order to monitor the status and health of our Website, we automatically collect certain troubleshooting information, such as IP address, browser information, etc.
Third Parties
We do not sell or rent your personal information to any third parties. We do not share your personal information to any third parties unless it is in relation to one of the following:
To our service providers
In the course of the provision of our Services to you, we may make use of tools and/or services providers to assist us.
With your consent
We may share personal information with a third party with your consent.
Sale of Coolsure
If Coolsure is acquired in part or in full by a third party, the data we hold may be part of the assets that are sold or transferred. As part of the transaction, we will require the purchaser to protect your data under comparable terms to our Privacy Policy that is in force at that time.
For legal reasons
If we believe that we are legally required to share our data with a third party.
Update of Privacy Policy
Please note that this Privacy Policy may be periodically updated. Please refer to our website for the latest Privacy Policy that is in force